A fault in a dispensing system might mean interrupting the supply and thus a financial set back, besides the cost to restore it to functioning properly.
The solution is to intervene ahead of time and reduce the need for on the spot procedures as much as possible. With the introduction of IntelliDraught, it is now possible to verify that the system is functioning properly from remote, plan preventive maintenance, manage supply of spare parts efficiently and intervene ahead of time before a fault occurs.
To guarantee optimal performance of the installation and technical assistance at any life stage of the system, a dedicated division has been established at Celli Group, the Celli Service Division, which offers all beverage customers on a global scale a range of services designed to ensure lasting excellence in the drinking experience.
What the Celli Service Division can do:
- complete installation,
- operation monitoring,
- preventive maintenance,
- unscheduled maintenance,
- reconditioning service, but especially asset management.
All of this translates into the ability of the Celli call centre to manage more than 250 customer assistance calls per day and over 60,000 procedures each year, with the proactive attitude to telephone troubleshooting.